Group Complaints Policy & Procedures
Rethink Group provides a high quality and efficient service to all our candidates and clients.
We will listen to both positive and critical comments and use them to improve our service.
A complaint is classified as any written or spoken expression of dissatisfaction with the service we provide. At Rethink Group we take complaints seriously. We aim to:
- Deal with complaints openly, promptly and honestly
- Try to resolve complaints amicably as soon as possible
- Learn from complaints to improve our services
Dealing with your complaint
All our staff will be courteous and helpful. In the unlikely event that you should need to make a complaint please contact Marc Hughes our Business Support Manager in the first instance.
Write: 19 Spring Gardens, Manchester, M2 1FB
Telephone: +44 (0) 161 214 7450
Should you choose to register your compliant on the telephone; Rethink Group will endeavour to resolve your complaint immediately. Alternatively, if you opt to write to us with your concerns we will respond promptly, usually within five working days of receipt of your correspondence.
If you are not happy with the response you receive at the first stage, you can request that your complaint be referred to the Managing Director who will review any previous decisions and decide if they were fair and reasonable. Again, we will aim to deal with your complaint promptly, within five working days.
The Recruitment and Employment Confederation
15 Welbeck Street
Department of Business, Innovation and Skills
1 Victoria Street